Legal

Terms of Service

Effective date: March 5, 2026

1. About Coacheo

Coacheo ("we", "us", "our") is an AI-powered fitness coaching platform that provides personalized workout strategy, fitness profiling, recovery coaching, nutrition guidance, and related services through our web and mobile applications (collectively, the "Service").

Coacheo is not a medical provider. Nothing in the Service constitutes medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before starting or changing a fitness program, particularly if you have any health conditions or injuries.

2. Eligibility & Account Registration

To use Coacheo you must:

• Be at least 16 years of age
• Be legally capable of entering into a binding agreement
• Provide accurate, complete, and current registration information
• Not have a previously suspended or terminated Coacheo account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@coacheo.ai if you suspect unauthorized access.

Accounts are personal and non-transferable. You may not create an account on behalf of another person without their explicit consent.

3. The Service

What Coacheo provides

Coacheo uses artificial intelligence — specifically Claude by Anthropic, accessed via Amazon Bedrock — to generate personalized fitness coaching content including workout strategies, training programs, recovery protocols, nutrition guidance, and conversational coaching responses.

AI limitations

AI-generated coaching is based on the data you provide and general fitness knowledge. It may not account for all individual circumstances. Coacheo's outputs are guidance only — not guarantees of performance, results, or fitness outcomes. Use your judgment and consult a professional where appropriate.

Third-party integrations

Coacheo may connect to third-party services including wearable platforms (Oura, Whoop, Garmin, Apple Health), music services (Spotify, Apple Music), and nutrition apps. Your use of those services is governed by their own terms. We are not responsible for the availability, accuracy, or content of third-party services.

Beta features

Some features may be released in beta or early access. These features are provided as-is and may change, be discontinued, or behave unexpectedly. We will indicate where features are in beta.

4. Subscriptions & Fees

Coacheo offers both free and paid subscription tiers. Paid plans are billed on a recurring basis (monthly or annually) as described at the time of purchase.

• Billing: You authorize us to charge your payment method on a recurring basis until you cancel
• Cancellation: You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then
• Refunds: All fees are non-refundable except where required by applicable law or as expressly stated in our refund policy
• Price changes: We will give you at least 30 days' notice before changing subscription prices. Continued use after the notice period constitutes acceptance
• Free tier: We reserve the right to modify or discontinue free tier features at any time with reasonable notice

5. Your Data & Content

You retain ownership of the data and content you provide to Coacheo, including fitness results, health data, and conversational inputs ("User Content").

By using the Service, you grant Coacheo a limited, non-exclusive license to use your User Content solely to provide and improve the Service. We do not sell your personal data. Our collection and use of your data is governed by our Privacy Notice.

You are responsible for ensuring that any data you provide is accurate and that you have the right to share it with us (for example, data from third-party platforms you authorize).

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Service, other accounts, or Coacheo's infrastructure
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service
• Scrape, crawl, or systematically extract data from the Service without our written permission
• Use the Service to harass, abuse, or harm others
• Submit false, misleading, or fraudulent information
• Use automated tools, bots, or scripts to access the Service in a way that places unreasonable load on our infrastructure
• Resell, sublicense, or commercialize any part of the Service without our written consent
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate accounts that violate these terms at our sole discretion.

7. Health & Safety

Fitness training involves inherent physical risk. By using Coacheo, you acknowledge that:

• You participate in any exercise or training program at your own risk
• You are responsible for assessing your own physical condition before following any coaching recommendation
• Coacheo's AI-generated content does not replace advice from a qualified coach, personal trainer, or medical professional
• You should stop any activity and seek medical attention if you experience pain, dizziness, shortness of breath, or other concerning symptoms

8. Intellectual Property

The Coacheo platform, including its design, software, algorithms, branding, and all content we create, is owned by Coacheo and protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property other than the limited right to use the Service as described.

The "Coacheo" name, logo, and related marks are trademarks of Coacheo. You may not use them without our prior written consent.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or available at any particular time
• AI-generated coaching outputs will be accurate, complete, or suitable for your specific situation
• Any fitness goals or performance outcomes will be achieved through use of the Service

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COACHEO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF DATA, PERSONAL INJURY, OR PROPERTY DAMAGE — ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL COACHEO'S AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO COACHEO IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) US$100.

Some jurisdictions do not allow certain liability exclusions. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Coacheo and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your User Content
• Your violation of any third-party rights

12. Termination

You may close your account at any time from your account settings or by contacting us at support@coacheo.ai.

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or if required by law. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Disclaimers, Limitation of Liability, and Governing Law) will survive.

13. Dispute Resolution

We hope to resolve any issues informally. If you have a concern, please contact us first at support@coacheo.ai and we will do our best to address it within 30 days.

If a dispute cannot be resolved informally, you and Coacheo agree that any claim must be brought within one (1) year after the cause of action arises. Claims brought after this period are permanently barred.

For users in the United States, disputes shall be resolved by binding individual arbitration under the rules of the American Arbitration Association, unless the claim qualifies for small claims court. You waive the right to participate in any class action proceeding.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the app at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

16. Contact Us

For questions about these Terms:

• Email: support@coacheo.ai